Happy E&L Customers
E&L receive many claims with regards to customers insurance, and rightly so. That's what we are here for. Read on to hear some positive comments from happy E&L customers.
Thank you very much for settling my claim so efficiently. I am very much aware that Phoebe's illness is long-term& just wanted to thank you & E&L for helping to allow Phoebe to extend her lifespan by helping with these life saving drugs. Without that help she would not be here today. She continues to enjoy each day (although we do have regular off days we are learning to spot the early warning signs) & with the help of Kirsty her wonderful vet, Edinburgh hospital & yourselves she plays with her toys, has small walks (we have purchased a pink buggy for her which put a smile on lots of bystanders faces & we have made many new friends who have simply stopped to stroke her & ask after her wellbeing). She continues to visit elderly people (some with terminal illness). So by your helping to keep Pheebs as well as can be expected you are also helping lots of others indirectly!
I would just like to thank you for the excellent service that i have received, i had a very upsetting time and the last thing i needed was the worry of paying the vets to make sure Lola would receive the treatment she needed. Even though unfortunately she didn't survive i know that we did everything we could and E & L ensured that everything ran smoothly with the claims i faxed over. I could not fault the service i received and wanted to let you know that i think you are a credit to pet insurance. I have posted a review on line to let people know that i was 100% satisfied and would highly recommend you, and if in the future i ever needed pet insurance i would look no further than E & L. Keep up the good work.
We want to express our feelings of how impressed we are with the outstanding service your company provided us with throughout our recent and previous policies. Unfortunately our beloved Frank passed away at the end of October but your excellent service continued to provide understanding and compassion which is very much appreciated. It is rare these days to find a company that offers such great customer service like yourselves so we felt we should write to say thank you. We sincerely appreciate your responsiveness and the way you have conducted yourselves. We have recommended your company to many others and will continue to do so because of our complete satisfaction with your service. We look forward to using your services again hopefully in the near future. Until then, please continue with what you are doing so you can hold your heads high in the knowledge that you are one of very few companies left that are a pleasure to do business with.
Many thanks for an excellent service, I appreciate dealing with "claims at a distance" is never easy but I am most impressed with the feed back and prompt replies I have received during the time of this claim.
Many thanks for all your support
In July of this year I had a horrible accident with my trailer and horses on the M6. The whole experience was one that I never want to relive, but a saving grace was the cover I had on my trailer with E&L. E&L dealt with everything, there was little in the way of paperwork and the claim was settled easily and quickly. Thank you E&L.
I was unlucky enough to have to make a claim recently. Just want to thank you for your prompt and efficient service. The email to let me know that the claim was OK and that I would receive your cheque in due course was a great idea - saved any further anxiety.